It might seem counter-intuitive but my experience as an executive search consultant and coach is that the role of interviewer can be more challenging than being interviewed. While job seekers rehearse (prepare) for interviews, interviewers are often busy executives who have been asked to interview candidates along with the many other responsibilities that all too often take priority, absorbing most of their attention.
Unfortunately, many of us have been in the “bad interview” play from one side or the other – the interviewee arrives at the interviewers office and that busy executive that is conducting the interview is winging it. S/he is distracted. Perhaps running late. Whirling around in the interviewer’s head are things like: “Did I see a resume on this person? What job is she/he interviewing for? I don’t have time for this. I’ve interviewed so many people this week I can’t get my work done. What core competencies am I supposed to be interviewing for, anyway?” Meanwhile, the interviewee wonders why s/he is not being asked thoughtful questions. When recruiters debrief candidates about an interview it is not unusual to hear, “The interviewer did all the talking.”
There’s a lot to do in an interview – assess skill level, cultural fit, leadership and emotional intelligence to name a few. And there is often a need to sell a talented candidate on the job and the company. The hiring manager has a responsibility to organize her/his team to appreciate that talent acquisition is critical part of their job, to create an environment where the candidate feels respected and valued, and to clarify what each interviewer is looking for in her/his interview. While one person might be interviewing for cultural fit, another might be digging into the candidate’s skill set.
Now, I’m all for improvising (vs. rehearsing and learning lines) but it’s good to remember that a well trained improviser is always making her/his partner look good. We are very keyed into “the other.” We are active listeners.
Above all else I think the job of any interviewer is to create a conversation. A performance for the interviewer might be to lead and enjoy the activity of creating conversation. Be in the present and be present as an active listener. Be thoughtful. Go slowly. Let the conversation unfold. Follow your curiosity. What does it take to get to know the person? Take a risk. Go somewhere together. Allow space for their questions and be as honest and direct as possible in answering.
A great resource for interviewers is Adam Bryant’s weekly column in The New York Times – The Corner Office – http://projects.nytimes.com/corner-office/interviews/oldest/sort Bryant does a great job of interviewing hiring managers about how they interview and usually asks his subject’s for their favorite questions.
Have a great show!