Has the art of conversation slipped away from us? The Chief Data Officer of a fintech company wants her data scientists to do a better job of telling the story behind the data. A Customer Service leader wants to develop more empathy within his team. A client shares her concern that her teenage children spend much of their time in “head-down” conversation (i.e., texting) and less time in face-to-face interactions.
While many executives excel in interpersonal communication, it is still the case that others struggle with the soft skills – networking, building relationships and collaborating with others. It turns out that small talk is a big deal.
“Jobs requiring high levels of social interaction grew by nearly 12 percentage points as a share of the U.S. labor force between 1980 and 2012, according to a study published last year by David Deming, professor at the Harvard Kennedy School. Less-social, math-intensive jobs fell by 3.3 percentage points over the same period.” (Wall Street Journal, Wanted: Employees Who Can Shake Hands, Make Small Talk; Bank of America teaches empathy in-house; Subaru pays for soft-skills training, December 9, 2018)
It’s no wonder that heads of learning and development, at companies large and small, have turned to performance, bringing in playful and improvisational approaches to advancing communication skills, emotional intelligence/empathy, and collaboration. The essential elements of improvisation – listening and building – have become critical skills for professionals at all levels. Storytelling, performing other than who we are, and creative imitation are some of the tools from the theatre that are so valuable in corporate settings.
ImprovNetworking was designed as a professional and leadership development program to teach new ways of making small talk that are relaxed, natural, and effective. Participants don’t rely on a scripted process (the elevator pitch), instead we rely on our innate human ability to play and perform. Learning to actively listen and build with what people offer strengthens the ability to develop new social connections and deepen existing relationships. Discover what ImprovNetworking can do for your organization.